If the product does not match it’s advertised description, we will provide you with either a refund or Credit Note to the value of the item purchased. Unfortunately, we cannot offer a refund or exchange where the product has sustained damage due to inappropriate use, whether that has been identified by Laxale’s, the manufacturer or repair agent. Laxale’s can supply you with their relevant contact details upon request. It may be more convenient for you to liaise with the manufacturer directly(which may be more time efficient). Our sales staff are happy to liaise with the manufacturer or repair agent on your behalf to resolve the issue but it may take six weeks or more to complete the process.
#Babyliss gold fx professional#
Please note for Hairdressing Furniture and Equipment warranty claims, equipment must be installed by professional plumbers and electricians for warranty to be valid (proof of installation is required). Where the product fault is difficult or potentially dangerous to determine in-store (for example if it is electrical or an item of furniture), we will need to consult with the manufacturer or repair agent to determine the fault and resolution. Once proof of purchase has been established, if the product fault can safely and clearly be determined in-store, we will offer you either a refund, exchange, repair or Credit Note. Is the product faulty, unfit for purposes or does it match it’s advertised description? For loss prevention purposes we will need to record your personal details. However,under certain circumstances we may elect to repair, exchange or issue a Credit Note for the product. If you do not have clear proof of purchase, we are not obligated to offer you an exchange, refund or repair. In order to obtain a refund, exchange or to repair a product purchased from SalonOnline, you must have clear proof of purchase - typically a receipt. To return something to SalonOnline - please use our returns form which can be downloaded here
We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any and we will provide you with a Credit Note, refund or repair within the following guidelines. If 'Authority to leave' is authorised and the parcel is left by the courier, we hold no responsibility if the parcel then goes missing from the shipping address, selection of authority to leave is deemed as a signature of the recipient.Īt SalonOnline, we pride ourselves on providing a superior level of service and a wide portfolio of local and international brands. If the courier deems the authority to leave as an unsafe area to leave the parcel they may leave a card and return the parcel to the depot. If you authorise 'Authority to leave' at the Checkout, give clear instructions of where to leave your parcel and the courier will do their best to follow these instructions. Unfortunately, the cost of redelivery by our courier company is $20.00 and this fee will be passed on to the customer should this occur. If customers select not to have 'Authority to leave'their order without a signature and it is a bulky parcel that requires an alternate courier service other than Australia Post and no-one is at the chosen delivery address to sign for the parcel when it arrives, then a redelivery will need to be attempted. Authority to LeaveĪt the checkout page of the website you can give 'Authority to leave' if it is a bulky parcel and if there will be no-one available to sign for the package. Please note, this excludes salon furniture and orders taken on your behalf by one of our Sales Representatives.
#Babyliss gold fx free#
Orders over $100 dollars will receive free delivery within Australia only. Because of this, additional delivery fees apply to all products classified as Big and Bulky. The orders are trackable Big & Bulky Deliveryīig and bulky items, such as salon furniture, require extra handling and take longer to transport to all parts of Australia. A work address (please include company name), or an address that someone will be at the whole day is best.
Please choose a suitable delivery address for delivery between 9am and 5pm.
All orders will require signature on delivery unless authority to leave is specified in the checkout.ĭelivery to Australian Metrapolitan cities and areas – 1-3 daysĭelivery to Regional and Rural Australia – 2-5 days. The method of delivery chosen is the fastest, safest route possible. Delivery Australia wide: We deliver Australia wide using a combination of Australia Post and courier services.
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